Frequently asked questions
Practical answers for businesses that buy, or plan to buy, digital vouchers and game codes from Zone4Cards.
Accounts and approval
Who can open a Zone4Cards reseller account?
Registered businesses that resell digital vouchers or game codes can apply, and we ask for documents such as a company registration certificate and tax registration during the review. Reseller accounts are not opened for consumers.
How long does approval take?
There is no fixed timeline: every application is reviewed manually, and your account is activated only after the review is complete and the business is approved. Sending complete, readable documents when we ask for them helps the review move forward.
Why are wholesale prices not shown on the website?
Wholesale prices are for approved businesses only, so they are shown only to approved resellers after they sign in to the reseller portal. The prices in our public store are retail prices for consumers, never wholesale prices.
Wallet and orders
How do resellers pay for orders?
Orders are paid from a prepaid wallet. You top up the wallet by bank transfer and send us the payment details, and our team checks each top-up against the bank statement before crediting it. An order is refused if the wallet does not hold enough funds.
How are codes delivered?
Codes are delivered digitally inside the platform. When an order is placed, a code is allocated to it from available stock and the wallet is charged in the same step. You then reveal the code in the reseller portal or retrieve it through the reseller API.
What if a code does not work?
Report it within the claim window shown in your portal, with the order reference and the error you received. Because every reveal is recorded with the user and time, we can review each claim against the order and reveal records.
Codes and security
How are codes kept secure?
Codes are stored encrypted and are decrypted only when an authorised user reveals one. Portal sign-in requires two-step verification, and every reveal is recorded with the user, time, IP address and browser. Treat revealed codes like cash.
Who in my company can see codes?
Account owners can reveal codes from all of the company’s orders. Buyers can reveal codes only from orders they placed themselves. Viewers can see orders but never codes.
API, languages and support
Does Zone4Cards offer an API?
Yes. Approved resellers can read the catalog, place orders and reveal codes through the versioned reseller API. Account owners issue API keys with only the permissions each integration needs, and every order request carries an Idempotency-Key so that a retry never charges twice.
Which languages are supported?
The website and the reseller portal are available in Arabic and English. The reseller API exchanges data in JSON.
How can I contact Zone4Cards?
Our business contact details are on the Contact page. If you have already applied, our team contacts you by email at the address in your application.
Still have a question?
See how the reseller process works step by step, or contact us. To start, send your reseller application.